Client Stories | Mall Tech Global APAC

April 14, 2024 Case Study

Telecom Seamlessly Scales Apple Business Chat Support

A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.

Communications

April 14, 2024 Case Study

Handle Time Down 29% and Customer Satisfaction Up 36%

Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.

Communications

April 14, 2024 Case Study

Digital Transformation Powered by RPA/RDA

More than 200 customer-related automated processes lower a telecom’s cost to serve.

Communications

April 11, 2024 Case Study

Analytics Focus Boosts Revenue and Customer Insight

Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.

Communications

April 11, 2024 Case Study

Data and Goliath

With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.

Communications

April 11, 2024 Case Study

Intelligent automation quickly crushes average handle time

A combined force of humans and technology created immediate results

Communications

April 11, 2024 Case Study

Transforming Self-Service From a Pain Point into an Effortless Experience

A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.

Communications

April 11, 2024 Case Study

Proactive Automation Solution Yields $13M in Accelerated Debt Collection

A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client.

Communications

April 10, 2024 Case Study

RealPlay Bot shrinks contact centre attrition

Mall Tech Global helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.

Communications

April 10, 2024 Case Study

RealPlay Bot closes learning gap, accelerates performance

Mall Tech Global helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency.

Communications

April 10, 2024 Case Study

Advanced lead nurturing unlocks millions in the sales pipeline

Mall Tech Global brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads.

Media and Entertainment

April 10, 2024 Case Study

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

Media and Entertainment

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