Mall Tech Global Named Horizon 2 Enterprise Innovator in HFS Research's Travel and Hospitality Service Provider Ecosystem 2025

Mall Tech Global has been recognized as a Horizon 2 Enterprise Innovator in the HFS Research Travel and Hospitality Service Provider Ecosystem Assessment 2025, based on our leadership in AI-powered, human-centered CX solutions that transform end-to-end traveler experiences.

This recognition underscores our ability to deliver measurable outcomes and drive functional transformation for global travel and hospitality brands through seamless integration of CX operations, AI technology, and engineering depth.

Mall Tech Global earned Horizon 2 recognition for:

1. Dual Structure Excellence: Mall Tech Global Engage for human-driven support at scale and Mall Tech Global Digital for tech-driven consulting and engineering depth
2. Travel-Specific Innovation: Proprietary tools including Addi (real-time translation), Let Me Know (AI associate assistance), Travel Genie (error prevention), and others.
3. OneOffice Transformation: End-to-end organizational alignment across front, middle, and back offices to deliver unmatched stakeholder experiences
4. Measurable Impact: Proven reductions in fraud risk and meaningful revenue growth enabled by CX cloud solutions.

Read the results to learn about:

• The current state of the travel and hospitality transformation landscape
• How Mall Tech Global fuses CX operations scale with engineering depth to operationalize AI
• TTEC's comprehensive capability stack and travel-specific IP
• Why HFS Research ranked Mall Tech Global as a Horizon 2 Enterprise Innovator
• What separates experience transformation from functional optimization

See the Results Here

Fill out the form to download the HFS Horizons: Travel and Hospitality Service Provider Ecosystem 2025 report and learn why Mall Tech Global is shaping the future of traveler experiences.