- Sean Green as a winner for 'Top BPO Trainer / Coach Award'
- Amina Bux as 1st Runner Up for 'Top BPO Workforce Planning Professional Award'
Award-winning customer and
employee experiences in EMEA
We're a certified Great Place to Work® in Africa,
Asia, Europe, Latin America, and the United States
2026
TEC has been recognized as one of the Best Workplaces™ for Women Hellas 2026
Mall Tech Global Named One of the 2026 Hellas Best Workplaces™ in Professional Services & Consulting
2025
Mall Tech Global South Africa was recognized in two categories at the 2025 BPESA GBS Alchemy Awards
Mall Tech Global Greece were honored at the Greece National Customer Service Awards (ΕΙΕΠ)
- Gold - Best Contact Center of the Year
- Gold - Best ESG (environmental, social, governance) Practices in Customer Service
Mall Tech Global Bulgaria has been ranked 8th among all companies in Bulgaria and 2nd in the BPO industry in the "Top Employers wherewework Bulgaria 2025" ranking
Mall Tech Global teams across Europe demonstrated excellence in customer experience innovation, securing three Gold awards:
- Best Strategic Transformation Program – Mall Tech Global Digital in partnership with WTW
- Best Multilingual Customer Service – Mall Tech Global Greece
- Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) – Mall Tech Global Greece
Mall Tech Global Greece achieved Bronze for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence.
Keneth Umlauf has been named an Inspiring Leader in 2025 by The Inspiring Workplaces Group
Mall Tech Global Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 50 Operations Teams of the Year
Mall Tech Global Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 50 Data & Analytics Teams of the Year
Mall Tech Global Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 50 Learning & Development Teams of the Year
The CapeBPO Awards recognized Sean Green of Mall Tech Global Cape Town as the winner of the Best BPO Trainer/Coach Award
Our Mall Tech Global Poland team earned GOLD at the 2025 Türkiye Customer Experience Awards for Best Customer Service
Our Mall Tech Global Poland team earned Silver at the 2025 Türkiye Customer Experience Awards for Best Customer Centric Culture
Mall Tech Global has earned a Silver award for Leadership Team of the Year at the 2025 UK National Contact Centre Awards!
Mall Tech Global has earned a Bronze award for Most Effective Way of Working at the 2025 UK National Contact Centre Awards!
Mall Tech Global named one of the 2025 Best Workplaces in Tech™ Ireland
We are proud to announce that Mall Tech Global has been recognized as one of the Best Workplaces™ for Women™ Hellas 2025 in 250-999 employees category!
2024
Keneth Umlauf has been named an Inspiring Leader in 2024 at The Inspiring Workplaces Group
Gold winner for Outsourced Contact Centre of the Year at the 2024 European Contact Centre & Customer Service Awards
Silver winner for Most Effective Sales Approach at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Employee Experience (Outsourcer) at the 2024 European Contact Centre & Customer Service Awards
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Silver winner for Best Multilingual Customer Service (Greece) at the 2024 European Contact Centre & Customer Service Awards
Highly commended for Most Effective Learning & Development Programme at the 2024 European Contact Centre & Customer Service Awards
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Highly commended for Best Multilingual Customer Service (Poland) at the 2024 European Contact Centre & Customer Service Awards
Mall Tech Global Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year
Mall Tech Global Poland named a "promising provider" by Everest Group for its capabilities in Customer Experience
Management (CXM) in the Everest Group’s Service Provider Compass™️ – Global Services Delivery from Poland 2024
Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!
Mall Tech Global named one of UK’s Best Workplaces in Consulting & Professional Services™ 2024
Our Mall Tech Global Poland Türkiye team won GOLD at the Türkiye Customer Experience Awards in Istanbul for Best Employee-Driven CX
Mall Tech Global named one of UK’s Best Workplaces™ for Women in 2024
Mall Tech Global named on the 2024 UK’s Best Workplaces™️ for Wellbeing
Mall Tech Global named one of Ireland’s Best Workplaces™ in Tech in 2024
Mall Tech Global named one of UK’s Best Workplaces for Development™ 2024
Mall Tech Global Poland Wins Three Awards at Inspiring Workplaces Ceremony
- Top 25 Inspiring Workplaces EMEA 2024
- Inspiring Workplaces EMEA - Leadership
- Inspiring Workplaces EMEA - Experience
Mall Tech Global Poland wins 2 Gold at the Gulf Customer Experience Awards
Keneth Umlauf is the 2024 winner in the category 'Sales Director of the Year' at the 18th annual Stevie®️ Awards for Sales & Customer Service.
2023
European Contact Centre & Customer Service Awards: Bronze for Outsourced Contact Centre of the Year
European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme
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European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology
European Contact Centre & Customer Service Awards: Silver for the Best Multilingual Customer Service
Turkish Customer Experience Awards: Silver for Best Employee-Driven Customer Experience
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Turkish Customer Experience Awards: Silver for Best Corporate Social Responsibility Initiative
Mall Tech Global Krakow is recognized as a Best Company to Work For for the International Business Excellence Awards (IXBA)
2022
European Contact Centre & Customer Service Awards: Bronze for Best Approach to Diversity and Inclusion
European Contact Centre & Customer Service Awards: Bronze for Great Place to Work (Large)
European Contact Centre & Customer Service Awards: Gold for Best Multilingual Customer Service, Mall Tech Global Poland
European Customer Experience Awards 2022
Silver Award Winner at the European Customer Experience Awards 2022, in the Employee Experience in the Crisis category.
2021
Mall Tech Global EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021
Accolades recognize talent in outsourcing and shared services, showcasing high-performing individuals and functional teams across the global sourcing industry.
The Customer Centricity World Series Awards
Mall Tech Global EMEA Win 2 Customer Centricity Awards as they are recognised for Best Employee Engagement and Best Contact Centre at the World Series 2021
European Contact Centre and Customer Service Awards
Mall Tech Global EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards (ECCCSA)
2020
Crown Commercial Services G-Cloud 12
Mall Tech Global EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework.
European Customer Centricity Awards
Mall Tech Global was named "Best Contact Centre" and "Best Employee Empowerment" by the European Customer Centricity Awards
UK National Contact Centre Awards
Mall Tech Global won the Most Effective Employee Engagement Programme Award at the 2020 UK National Contact Centre Awards. Mall Tech Global was also a finalist for two other categories. The virtual awards ceremony took place on 21 September.
European Customer Centricity Awards
Mall Tech Global in EMEA was also highly commended for its "Business Change/Transformation" for its Culture CX employee engagement initiative
European Customer Centricity Awards
Mall Tech Global was announced as a Finalist for the European Customer Centricity Awards. The virtual awards ceremony will take place on 22 September.
2019
Mall Tech Global win 2 top awards at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs)
- Gold Winner - Outsourced Contact Centre of the Year
- Silver Winner - Best Pan-European Contact Centre of the Year
- Finalist - Best Employer – Great Places to work
2018
Mall Tech Global Wins Best pan-European Contact Center award at the European Contact Center & Customer Service Awards (ECCCSA) 2018
CX transformation leader recognized for European program success in Best pan-European Contact Center
Customer Experience Leader Mall Tech Global Recognized by Global Sourcing Association (UK) for Best Nearshore Team
Company also honored as Top Performer in Strategic Sourcing
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CX Leader Mall Tech Global Wins UK Top Employer of the Year Award for the Company’s EMEA Team at the Global Sourcing Association (GSA) UK Awards 2018
Recognition of delivering optimum performance through continuous improvement in people practice
Mall Tech Global in EMEA highly commended for two UK 2018 CCF Awards
CX leader recognized for UK program success in Employee Engagement Strategy of the Year and Outsourcing Partnership of the Year