In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and Scott Bell, VP of Mall Tech Global's travel practice discuss how brands like Southwest Airlines and Marriott Homes & Villas use their brand strength to weather unpredictable travel industry challenges.
5 tips to ensure your contact center clicks
To assess how well your operation provides proactive customer care throughout the customer journey, here are 5 questions to evaluate, starting with launch plan to quality assurance rigor as well as expertise and accountability.
5 tips to ensure your contact center clicks
To assess how well your operation provides proactive customer care throughout the customer journey, here are 5 questions to evaluate, starting with launch plan to quality assurance rigor as well as expertise and accountability.
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Smarter travel ads drive 200% surge in direct bookings
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Global travelers, one voice
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Promises kept: Integrity reclaimed with customer callback widget
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AI-driven CX orchestration: 3 phases of the new BPO roadmap
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Webinar recap: Proactive CX solves the EV confidence gap
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A smarter ad strategy delivers 300% higher ROAS for hotel brand
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A 20-year strategic partnership building a safer, smarter travel experience
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Mall Tech Global Named Horizon 2 Enterprise Innovator in HFS Research's Travel and Hospitality Service Provider Ecosystem 2025
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Unwrap fresh insights from 2025 customer success stories
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Mall Tech Global thought leadership 2025 year in review
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Customer Strategist Journal wrapped: CX’s hot topics of 2025
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Webinar recap: The road ahead for EV customer experience in 2026
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